A shortcut gets you somewhere faster, with less to carry. A lot of business software does the opposite: it promises speed, then hands back a list of settings to configure, a workflow to maintain and a person whose job becomes keeping the tool running.
The test we use
Does using this tool for a month leave less to think about, or more? A genuine shortcut removes a decision permanently. A second job just moves the decision into a settings panel and asks you to keep making it.
Why this shapes what we build
It means fewer configuration screens, fewer places a workflow can silently break, and a bias toward one sensible default over ten customisable ones. Software that needs a manual to operate has skipped the hard part — deciding what to leave out.